Launch the App Store or Google Play App Store, from your smartphone. See the Manage Devices guide for instructions. Install the Duo Mobile app on your devices. You can log in with a passcode generated by the Duo Mobile app and send a new activation link to your phone. Duo Mobile is a tool that uses the Duo Security service to protect access to certain apps through two-factor authentication. To connect to your app store to download the app for your device. If neither of these suggestions work, then the simplest resolution is to contact Tech Café at 21 to request re-activation of Duo Mobile. You will need the Duo app to verify your identity. If the date and time on your phone are manually set, try changing your device’s configuration to sync date and time automatically with the network. Similarly, the issue may be resolved by turning off the Wi-Fi connection on your device and using the cellular data connection.Īlso, check the time and date on your phone and make sure they are correct. Many phones have trouble determining whether to use the Wi-Fi or cellular data channel when checking for push requests, and simply turning the phone to airplane mode and back to normal operating mode again often resolves these sort of issues, if there is a reliable internet connection available. Remember, public or shared computers shouldn’t be saved as trusted browsers.įor assistance, please call the IT Service Desk at 5-HELP (65) or submit a Help ticket.You may have trouble receiving push requests if there are network issues between your phone and our service. If you select No, do not trust this browser, you will still authenticate and continue onto your desired site however, you will be prompted to re-authenticate each time you log into an application on that browser. If you click Yes, trust browser the browser will automatically remember you, and you will not be prompted to authenticate for that application or service for the next 90 days. You’ll have the option to select “Yes, trust browser.” This takes the place of the “Remember Me” screen. Once you have authenticated, you might see a screen that asks if you want to trust the browser. DUO will walk you through downloading the mobile app for your device, but you can also access them directly at the links below. If your device is locked, you must unlock it and tap Approve on the device to see your website. I am using Microsoft Internet Explorer and the Duo Prompt does not display correctly. I am running iOS 10 and I am not able to install the current version of Duo Mobile from the App Store on my device. In the Other options menu, select the Duo Push option. The DUO Mobile app is tied to a specific devices hardware security module (HSM), not the mobile number it has been registered with. I use Duo Mobile to generate passcodes for services like Instagram and Facebook, and I cant log in. If Duo Push was not your last-used authentication method, click Other options. To start using Duo on your device, install the. If Duo Push was your last-used authentication method, a login request will be sent to your device. The Duo mobile app is available for all devices through the Apple App Store or Google Play. If you are using a browser that you previously used to authenticate, you will be presented with the last-used authentication method. Use Duo Mobile with the other accounts Authenticate with Duo Push When the registration of the new account is complete, the additional account appears in the Duo Mobile app on your device.On your computer, log in to your other organization's two-step installation page and complete the steps to add and activate the account.Now that your device is activated with Duo Mobile for two-step authentication for Stanford University, add and activate the account of the other organization(s) with which you are affiliated. Duo Push is our most commonly used two-factor (2FA) authentication method, thanks to its simplicity and reliability. For instructions, go to Set Up a Smartphone for Two-Step Authentication or Set Up a Tablet for Two-Step Authentication. Install and activate Duo Mobile for two-step authentication for Stanford University on your smartphone or tablet. If you have an affiliation with more than one of these organizations, you can add an account to your Duo Mobile app so you can use one device to obtain the second factor authentication for any of the organizations. Risk Classifications: Approved Servicesĭuo Mobile, the app available to iOS, Android, and Windows Mobile devices, is available for two-step authentication at Stanford University, Stanford Children's Health, and Stanford Health Care.Watch Information Security Awareness Video.
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